Children's Assistive Technology Service (CATS)

FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about Children’s Assistive Technology Service

GENERAL QUESTIONS

WHAT SERVICES DOES CATS PROVIDE?

CATS’ primary service is equipment re-use.  Gently used adaptive equipment and assistive technology devices are donated to the program, cleaned and refurbished, and then provided to children with disabilities that need them at no cost.   CATS also has an active GoBabyGo program in Roanoke and an emerging program in Hampton Roads.  There is an AAC Loan Closet available at both the Roanoke and Hampton Roads locations.

HOW DOES THE AAC LOAN CLOSET WORK?

The AAC Loan Closet provides augmentative communication and assistive technology devices to a child with disabilities on a 3 month loan.  The request for the device must be made by the child’s speech therapist and a loan agreement must be signed.  There is no transfer of these items between chapters.  Devices in Roanoke inventory are only available in the greater Roanoke area.  Devices in Hampton Roads inventory are only available in Hampton Roads.

WHAT IS THE GOBABYGO PROGRAM?

Dr. Cole Galloway, of University of Delaware has generously invited all interested parties to make use of the exciting work of his mobility lab.  This project involves taking off-the-shelf toy ride-on powered racecars and modifying them to provide mobility for young children who have crawling and walking problems.  Children can be referred by their physical, occupational or speech therapist.  In Hampton Roads, the program is just getting started.   Learn more about GoBabyGo at http://www.udel.edu/gobabygo/

CAN EQUIPMENT BE DELIVERED OR SHIPPED?

There is no delivery or shipping available.  Requested equipment must be picked up at one of our location facilities or at one of our vendor partners’ offices.  We are able to transfer a piece of equipment from one location to another, but since the transporting is done by volunteers, this can take several weeks.  Requested equipment must be picked up within five business days once it reaches its destination or it will be returned to inventory.  We would appreciate a small monetary donation if you request transfer of equipment.

DO ALL EQUIPMENT REQUESTS REQUIRE A THERAPIST RECOMMENDATION?

No.  Requests for bath equipment, umbrella-like medical strollers, some activity chairs, wedges, simple wheelchairs, do not need a therapist referral.   Custom wheelchairs, power wheelchairs, standers, gait trainers/walkers and augmentative communication devices require a therapist referral and fitting.   AAC Loan Closet items must also have a speech therapist referral.  Families can put the therapist contact information in the notes section when making the request or have the therapist contact us by email or phone.

DO YOU KEEP A WAIT LIST/WISH LIST FOR EQUIPMENT?

No.   Equipment we have available is pictured on the website.  Inventory is updated generally weekly.  Families and therapists need to check the site frequently if they are looking for a specific piece.

WEBSITE QUESTIONS

HOW DO I REQUEST EQUIPMENT?

All of the refurbished equipment CATS has available is pictured on our website.  Click on the “inventory” tab to get started.   Then:

  • Choose the location closest to you.
  • Choose a category (i.e. adaptive seating)
  • Click on the picture of the device you are interested in.  This will bring up information about that piece of equipment.  Please note that some equipment requires a therapist and/or equipment tech to fit it.
  • Click on “request equipment” to request the device
  • Fill out the online form completely.  In the notes section, please provide height and weight of the child and any other information you want to relay to us
  • Click on “place order”

You will receive a confirmation that the order has been placed.  If you do not get a confirmation, the request did not go through.

I NEED MORE INFORMATION ABOUT THE EQUIPMENT. WHAT DO I DO?

You can either request the equipment and ask the questions you have in the “notes” section of the request form, email the location where the equipment is housed or call us.  We can give you more details on the piece of equipment you are looking at.

WHERE CAN I FIND CATS POLICIES?

CATS policies can be viewed by clicking on “Terms and Conditions” at the end of the equipment request form or by scrolling down to the footer on any inventory page and clicking on “Terms of Service.”   We strongly recommend that you review these policies prior to requesting equipment through the website.

DONATIONS QUESTIONS

HOW DO I DONATE EQUIPMENT TO CATS?

If you have gently used adaptive equipment, mobility devices or assistive technology to donate, please contact the CATS location closest to you.

IS THERE ANY EQUIPMENT CATS DOES NOT TAKE?

CATS does not take adaptive beds, full size ramps, porch or stair lifts.  If you have one of these large items to donate, CATS can post the information on our website and Facebook page and help match the donor with a child and family in need.  CATS also cannot take adaptive car seats or medical supplies such as respiratory items, nutritional support and diapers.   CATS also cannot take toys, unless they are adaptive toys.

WHAT ARE MONETARY DONATIONS USED FOR?

CATS uses monetary donations to fund replacement parts for refurbished equipment, climate controlled storage units to house equipment, cleaning supplies, transportation and other operating expenses.

WHAT OTHER OPTIONS ARE THERE TO DONATE TO CATS?

CATS participates in Kroger Community Rewards.  Simply go on this link and link your rewards card so  when you shop for groceries, CATS gets a donation!  https://www.kroger.com/account/enrollCommunityRewardsNow   You can also donate to CATS simply by shopping on Amazon.  AmazonSmile is a website operated by Amazon that lets customers enjoy the same wide selection of products, low prices, and convenient shopping features as on Amazon.com. The difference is that when customers shop on AmazonSmile, the AmazonSmile Foundation will donate 0.5% of the price of eligible purchases to the charitable organizations selected by customers.  Try AmazonSmile today!  https://smile.amazon.com/?ie=UTF8&ref_=org_sls_rlp_sas_sml